We want you to be happy with NetivoTV IPTV. Every paid plan comes with a 10-day money-back guarantee, so you can subscribe with confidence.
10-day money-back guarantee
If the service does not work for you and our support team cannot fix the problem, you can ask for a full refund within 10 days of your activation date. This applies to all 1, 3, 6 and 12-month plans, for single and multi-room subscriptions.
How to request a refund
- Contact us within 10 days of activation by email at contact@netivotv.uk or on WhatsApp.
- Include your order number and the email address used for the order.
- Tell us briefly what went wrong – in most cases we can fix setup or buffering issues within minutes.
- If we cannot solve it, we will refund you in full to your original payment method. Refunds are normally processed within 5–7 working days.
When a refund does not apply
- Requests made more than 10 days after activation.
- Accounts that have been shared, resold or used on more devices than the plan allows.
- Problems caused only by the customer’s own internet connection where our support advice has not been followed.
- Accounts closed for breaking our Terms of Use.
Changing your plan
You can upgrade to a longer plan or add more rooms at any time – just contact us and we will apply the difference. If you are not sure which plan is right for you, we recommend starting with the 1-month plan.
Activation
After your order is processed, we send your activation details by email, usually within 5–7 minutes. Each activation is linked to your own account and device, and cannot be transferred to another person.
Need help?
For setup questions or technical issues, our support team is available 24/7. Contact us at contact@netivotv.uk or via WhatsApp and we will help you get everything working. You can also check your connection with our IPTV speed test.
This policy does not affect your statutory rights.